Mayaland Hotel & Bungalows

Staff was super friendly and made great suggestions! We got a romantic dinner in our room porch with the sunset view of the Mayan observatory!! We went in September the hotel was not busy loved that! We also got dropped off and pick up to/ from Chichén itza ruins by the hotel shuttle.

This property is in a prime location (next to the ruin) and beautifully furnished. However, a few things have caused it to be less than a 5-star experience. In the website, there’s a hotel shuttle that can take you to the ruin from the front entrance (as the side entrance adjacent to the hotel is closed), but once we arrived, they told us they can sell us a package for 350 pesos each to take us to the front entrance with a lunch, and they refused to call us a taxi because “there isn’t any outside.” Note a taxi ride to the front entrance cost 100 pesos and that’s how we got to the hotel in the first place. Their service is not necessarily a bad deal but the fact they decided not to help after learning we didn’t have a car doesn’t feel very hospitable. Note you can walk a bit outside of the check point (about 50 feet away from the hotel) to hail a taxi as there’re a couple of hotels nearby and taxi comes by often to drop people off. The room we got was very nice and has a nice view to the ruin (especially from the bathroom). Bear in mind there are a few flies hanging in there but this is normal for a tropical place, especially since there’s not a screen door to the balcony. We took a walk in the hotel which is quite expansive and have a lot of activities. Though a lot of them are not open. This is possibly due to holidays—we were there on Christmas, or maybe they have not fully recovered from pandemic. It does seem like they have ambitious plans but currently maybe more cost conscious and are focusing on things that would generate more revenue. The breakfast was tasty and reasonably priced (240/person) for a platter of omelet, fruits, bread and coffee/juice. All in all, we enjoyed our stay and would return in the future.

Google Maps shows that it is closed, but reservations can still be made on the website. I was a little worried that I would find that the hotel was not open when I arrived. Fortunately, the hotel was open and everything was normal. The hotel's environment is very ecological, with many birds and peacocks. The swimming pool is also very nice. It's a relaxing place.

We had a wonderful experience at Mayaland Hotel. It is a beautiful historic building which they have updated just enough for some modern conveniences but have kept the character of the original. The most impression thing was the service especially in the restaurant! A big shout out to Rey and Pedro in particular for taking such good care of us and the concierge Alaide who was so responsive! The pools were perfect for laying around - everything was lovely!

The hotel is set in a beautiful garden next to Chichén Itzá. The staff were very kind and professional; they arranged a guide for us and sold us tickets to the site. The food was fresh and tasty. We really enjoyed our stay, especially the exceptional garden and the birds. Although the hotel’s best years may be behind it—some areas appear abandoned due to Covid, and there is unfortunately no longer direct access to the site—we still had a great experience. We benefited from a free shuttle provided by the hotel. There were very few tourists during our stay, and while some rooms and common areas were under construction, this did not cause any inconvenience. Overall, it was very quiet and felt like enjoying a small piece of paradise.

The property is gorgeous and the location is very convenient to get to Chichen Itza. The hotel offers a free shuttle to and from Chichen Itza as well. We were able to arrive at Chicen Itza at 8:30 and beat the crowds and the heat. The food was also great. There were some peacocks and other birds roaming around, which added to the natural beauty. The major drawbacks are the state of the rooms themselves. They are quite run down. The shower did not have hot water and the bathrooms were not the cleanest. The top blanket on the bed was also stained. The porch on the room was lovely though. Another draw back was that their website advertises guaranteed late check out as late as 4pm, but it is in fact not guaranteed. They did let us stay until 1pm though. Finally, there is some construction, but nothing too disruptive.

Absolutely loved it. I didn't want to leave. So peaceful and relaxing. Beautiful, expansive grounds that are very well maintained. Great pool, great restaurant, great beds and great wi-fi. The hotel is a classic. It's older, but truly charming. I will definitely a point of staying here again.

The location, near Chichén Itzá, is set in a very peaceful environment. If your plan is to relax and disconnect from the hustle and bustle of big cities and work, this is the perfect place for you. It is currently undergoing renovations and features excellent facilities. We were given a tour of the property, where we got to see the swimming pools and the temazcal.